Welcome to the Emergency Travel Data website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by our privacy policy, which, together with our terms and conditions, govern Emergency Travel Data’s relationship with you in relation to this website. If you disagree with any part of our privacy policy, please do not use our website.

Privacy Policy

Last updated: March 2023

Please read this Privacy Policy carefully before using the https://emergencytraveldata.com.au website operated by Emergency Travel Data Australian Business Number: 35 946 521 799  ("us", "we", or "our"). Emergency Travel Data is also referred to as ETD in this document.

Before you use or submit any information through or in connection with the Services, please carefully review this privacy policy. By using any part of the Services, you understand that your information will be collected, stored, used, and disclosed as outlined in this privacy policy. If you do not agree to this privacy policy, please do not use our Services.

Your access to and use of the Service is conditional on your acceptance of this Privacy Policy. This policy applies to all visitors, users and others who access or use the Service.

Collection of your data

The ETD website collects details from you when you fill in the forms with your personal and medical details and, if you have selected the option, your various destinations whilst travelling.

The explicit aim of collecting these details is to share them with:

• Police and/or doctors should you encounter an emergency upon your travels and are not able to communicate.
  (This is shared via the personalised QR code which is generated by the website and sent only to you via email for your use whilst travelling. It is your responsibility to keep the QR code sufficiently safe during your travels so that others cannot access it).
• If you choose the Destination by Destination option and you elect to duplicate your detination details with another member of your family or travelling party, then those details will be duplicated into their Destination records. This can only be achieved if they provide their Duplicate ID code.
• Nobody else.

You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age. It is acceptable for a parent/guardian/relative/agent to access this website on your behalf.

Information We Collect

We collect information in multiple ways, including when you provide information directly to us; when we passively collect information from you, such as from your browser or device; and from third parties.

Information You Provide Directly to Us

We will collect any information you provide to us. We may collect information from you in a variety of ways, such as when you: (a) create an online account, (b) make a purchase, (c) contact us or provide a review. This information may include but is not limited to your name, email address, phone numbers, contact and doctors' names, payment information and your geographic location and those medical details you wish to provide.

Information that Is Automatically Collected

We may automatically collect certain information about the computer or devices (including mobile devices or tablets) you use to access the Services. As described further below, we may collect and analyze (a) device information such as IP addresses, location information (by country and city), unique device identifiers, browser types, browser language, operating system and (b) information related to the ways in which you interact with the Services, such as referring and exit web pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, statistical information about the use of the Services, the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information. As described further below, we may use third-party analytics providers and technologies to assist in collecting this information.

How We Use Your Information

We may use the information we collect from and about you to:

• Fulfill the purposes for which you provided it
• Provide and improve the Services, including to develop new features or services, take steps to secure the Services, and for technical and customer support.
• Send you information about your interaction or transactions with us.
• Process and respond to your inquiries or to request your review of our services and procedures.
• Conduct analytics, research, and reporting.
• Comply with the law and protect the safety, rights, property, or security of ETD, the Services, our users, and the general public; and
• Enforce our Terms of Use, including to investigate potential violations thereof.

Legal Compliance and Protection of Creative Commons and Others

We may disclose your information if required to do so by law or on a good faith belief that such disclosure is permitted by this Privacy Policy or reasonably necessary or appropriate for any of the following reasons: (a) to comply with legal process; (b) to enforce or apply our Terms of Use and this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; (c) to respond to your requests for customer service; and/or (d) to protect the rights, property, or personal safety of ETD, our staff, our users, and the public.

Consent

You are explicitly providing your consent to display your personal details to police and medical personnel in the event of an even which leaves you unconcious.

If you do not think they this is reasonable, you must not use this website.

Access to your data

You will have complete access to the data you provide. You may edit it at will. The destination by destination data, should you choose that option, will only be stored for one week after your departure date and then will be automatically deleted.

Deletion of account

You will be able to delete all components of your account at any time. You will be provided with a link in your initial email with the express purpose to do so. Once gone, it cannot be retrieved.

Third party access of your data

Other than the police and medical staff who can only access your personal and destination details, no one can access your data without you providing them access.

Security Measures

We have implemented technical, physical, and organizational security measures to protect against the loss, misuse, and/or alteration of your information. These safeguards vary based on the sensitivity of the information that we collect and store. However, we cannot and do not guarantee that these measures will prevent every unauthorized attempt to access, use, or disclose your information since despite our efforts, no Internet and/or other electronic transmissions can be completely secure.

Data Retention

We retain the information we collect for as long as necessary to fulfill the purposes set forth in this Privacy Policy or as long as we are legally required or permitted to do so. Information may persist in copies made for backup and business continuity purposes for additional time.

Changes to this Privacy Policy

We will continue to evaluate this Privacy Policy as we update and expand our Services, and we may make changes to the Privacy Policy accordingly. We will post any changes here and revise the date last updated above. We encourage you to check this page periodically for updates to stay informed on how we collect, use and share your information.

Contact

If you have any questions about this Privacy Policy, please contact us.

Emergency Travel Data
Suite 911
Ground Floor
26 Franklin Street
ADELAIDE SA 5000
AUSTRALIA